FAQ – Your questions about Maison Fenestraz

Find answers to the most frequently asked questions about Maison Fenestraz and our Maisons in France, Argentina, Brazil and Italy. Another question? Write to us at [email protected].

MAISON FENESTRAZ – GENERAL

What is Maison Fenestraz?

A family-owned hospitality group bringing together hotels, estancias and private villas in France, Argentina, Brazil and Italy.

Since when has Maison Fenestraz existed?

The story began in 1966 in Courchevel. The Maison Fenestraz brand has brought all the properties together since 2016.

Who runs Maison Fenestraz?

Raoul and Stéphanie Fenestraz, son and daughter-in-law of founders Raymonde and André Fenestraz.

How many Maisons does the group have?

In France, the Hôtel AlpenRuitor, the Hôtel de La Loze, the Appartements d’Exception and the Annecy apartment. In Argentina, Estancia El Colibrí, its villa La Maison and House of Jasmines. In Brazil, Casa Angatu. In Italy, Masseria del Gigante and Masseria Torre Ruggeri.

What is Maison Fenestraz’s philosophy?

Combining the French art of living with the warmth of South American hospitality, and welcoming every guest as if at home.

Where is the head office?

In Annecy, 12 rue du Pâquier, 74000 Annecy, France.

Does Maison Fenestraz have an environmental policy?

Yes, an eco-responsible charter applied in all our Maisons to reduce our impact.

BOOKING & CONTACT

How do I book a stay?

On our Book your stay page, on each Maison’s website, or by contacting our team.

Why book direct?

Best rate guaranteed, direct contact with our team, exclusive experiences and more flexibility.

How can I contact the team?

By email at [email protected] or by phone at +33 (0)4 50 52 52 48.

Can the team be reached all year round?

Yes, throughout the year.

Can I plan a trip across several Maisons?

Yes. Our team can help you combine several Maisons, for example House of Jasmines in Salta and Estancia El Colibrí in Córdoba.

How can I receive offers first?

By ticking the offers subscription in the contact form.

FRANCE – ALPS & ANNECY

Which Maisons are in France?

The Hôtel AlpenRuitor**** Spa & Restaurants (Méribel-Mottaret), the Hôtel de La Loze (Courchevel 1850), the Appartements d’Exception (Courchevel 1850) and the apartment in Annecy’s historic center.

Are the hotels ski-in/ski-out?

Yes, the AlpenRuitor and La Loze have direct access to the 660 km of slopes of Les 3 Vallées.

What is the difference between the AlpenRuitor and La Loze?

The AlpenRuitor is a warm Maison for skiers and families, with 2 restaurants and the only spa in Méribel-Mottaret. La Loze is a 27-room chalet in the heart of Courchevel 1850, steps from the Croisette.

Is breakfast included in the hotels?

Yes, breakfast and afternoon tea are included in both our hotels.

Is half board available?

Yes, at the Hôtel AlpenRuitor, with La Table du Ruitor and the Restaurant Savoyard.

Do the hotels have a spa?

Yes. The AlpenRuitor offers massages and facials. La Loze has a nature spa with sauna, hammam, sensory showers and 2 massage rooms.

Is there a ski shop at La Loze?

Yes, the professional ski shop “L’Atelier” is at the foot of the Hôtel de La Loze.

What are the Appartements d’Exception?

Private apartments in Courchevel 1850 (Le Refuge, Le Sommet, Le Jardin Alpin), ski-in/ski-out, with concierge service.

How many guests can the Annecy apartment accommodate?

Up to 6 guests, in 3 bedrooms with bathrooms, a few steps from the lake. Discover the apartment.

ARGENTINA

Which Maisons are in Argentina?

House of Jasmines Relais & Châteaux (Salta), Estancia El Colibrí Relais & Châteaux (Córdoba) and the private villa La Maison El Colibrí.

Where is House of Jasmines?

House of Jasmines lies at the foot of the Andes, 15 minutes from Salta, in a 100-hectare park.

How many rooms does House of Jasmines have?

14 rooms and suites.

What does House of Jasmines offer?

A spa, a gym, a pool with views of the Andes, the La Table House of Jasmines restaurant, horseback rides, yoga and cooking workshops.

Has House of Jasmines received an award?

Yes, a MICHELIN Key in 2025 and in 2026.

Where is Estancia El Colibrí?

Estancia El Colibrí is 45 minutes from Córdoba, facing the Sierras de Córdoba.

What is included at El Colibrí?

Full board (breakfast, lunch and dinner) and many activities, in an all-inclusive concept.

What activities does El Colibrí offer?

Horseback rides with our gauchos, polo, mountain biking, hiking, organic farm visits, pool, gym and spa with hammam, sauna and jacuzzi.

What is La Maison El Colibrí?

Our private villa with pool, a few steps from Estancia El Colibrí, the first Relais & Châteaux villa in Argentina, for up to 12 guests.

BRAZIL – TRANCOSO

Where is Casa Angatu?

Casa Angatu is in Trancoso, southern Bahia, with direct access to the Quadrado.

How many guests can Casa Angatu accommodate?

Up to 10 guests, in 5 suites.

Can I walk to the beach?

Yes, Trancoso’s most beautiful beaches are about a 15-minute walk away.

Which services are included?

Daily housekeeping, pool and garden maintenance, and concierge service.

What to do in Trancoso?

Beaches, Brazilian cuisine, Bahian culture, golf, diving or kitesurfing.

ITALY – PUGLIA

Which Maisons are in Italy?

Masseria del Gigante and Masseria Torre Ruggeri, in Salento, southern Puglia.

How many guests and bedrooms?

Up to 10 guests in each. Masseria del Gigante has 5 bedrooms, one of them in an authentic trullo. Masseria Torre Ruggeri has 4 bedrooms and 1 suite with a lounge.

Are the pools heated?

Yes, from May 1 to September 30. Masseria Torre Ruggeri also has a jacuzzi.

Is the sea nearby?

Yes, the most beautiful Adriatic beaches are about 10 minutes away.

Is housekeeping included?

Yes, daily housekeeping, linen, towels and toiletries, with a concierge service.

Can I stay out of season?

Yes, Salento enjoys a mild climate all year round, and both masserias have a fireplace for winter evenings.

Who decorated Masseria Torre Ruggeri?

Stéphanie Fenestraz, who turned it into an artist’s house blending heritage and contemporary design.

CAREERS

Where can I find job offers?